FREQUENTLY ASKED QUESTIONS
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Privacy Policy
1. Introduction
At iGolf Pune, we prioritize the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
2. Information We Collect
Personal Information: Name, email address, phone number, and other contact details when booking or signing up.
Payment Information: We process payments securely through third-party providers.
Usage Data: Information about how you interact with our website, booking system, and golf services.
3. How We Use Your Information
To provide and improve our services.
To process bookings and payments.
To communicate important updates and promotional offers.
To enhance user experience and website functionality.
4. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure.
5. Third-Party Sharing
We do not sell, trade, or rent your personal information. However, we may share data with trusted third-party service providers for operational purposes.
6. Your Rights
You have the right to access, update, or request deletion of your personal data. For any privacy-related concerns, please contact us.
7. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on our website with the revised date.
For further inquiries, please reach out to us via our contact page.
iGolf Pune Terms and Conditions
1. Introduction
Welcome to iGolf Pune. By using our services, you agree to abide by the following terms and conditions. Please read them carefully before booking or participating in any activity at our facility.
2. Booking and Payments
All bookings must be made through our official booking platform or at our facility.
Payment must be completed before participation. We accept various payment methods as listed on our website.
Cancellations or rescheduling must be requested at least 24 hours in advance.
3. Conduct and Safety
All visitors must follow the safety guidelines provided by iGolf Pune.
Any reckless behavior, misuse of equipment, or actions that endanger others will result in immediate removal from the facility.
Proper golf attire and footwear must be worn at all times.
4. Liability
iGolf Pune is not responsible for any injuries, damages, or loss of personal belongings during your visit.
Participants engage in activities at their own risk and must adhere to all instructions provided by our staff.
5. Facility Usage
Our golf facilities, including the mini-golf and driving range, are available for use only during operating hours.
No external food or beverages are allowed unless authorized by management.
Any damage to the facility or equipment caused by negligence will be charged to the responsible party.
6. Membership and Promotions
Memberships and promotional offers are subject to specific terms outlined at the time of purchase.
Misuse or fraudulent activity related to memberships may result in suspension or termination.
7. Privacy Policy Compliance
By using our services, you acknowledge that your data may be collected and processed in accordance with our Privacy Policy.
8. Amendments
iGolf Pune reserves the right to update these terms and conditions at any time. Changes will be posted on our website and take immediate effect.
For any questions or concerns, please contact us through our official channels.
iGolf Pune Cancellation Policy
1. General Cancellation Policy
Customers may cancel or reschedule their bookings by providing at least 24 hours’ notice before the scheduled time.
Cancellations made within less than 24 hours of the booking will be subject to a 50% cancellation fee.
No-shows or cancellations made within 2 hours of the scheduled booking will be non-refundable.
2. Mini Golf and Driving Range Bookings
Bookings for mini golf and driving range sessions can be canceled or rescheduled up to 24 hours in advance without any charges.
If canceled within less than 24 hours, a cancellation fee of 50% applies.
No-shows will be charged the full booking amount.
3. Events and Group Bookings
For group bookings and private events, cancellations must be made at least 48 hours in advance.
Cancellations made between 48 to 24 hours before the event will be subject to a 25% cancellation fee.
Cancellations made within less than 24 hours of the event will be non-refundable.
4. Refund Policy
Refunds for eligible cancellations will be processed within 5-7 business days.
Payments made through third-party booking platforms may be subject to additional processing time based on their policies.
5. Special Circumstances
In case of unforeseen circumstances such as extreme weather conditions, iGolf Pune reserves the right to cancel bookings and provide a full refund or reschedule at no additional charge.
Customers facing emergencies may contact us for case-by-case consideration.
For further assistance, please reach out to our support team via our official contact channels.